Returns:
Refunds require a receipt and can be returned for a period of 15 days after purchase. Returns without a receipt or with a gift receipt are eligible for exchange or store credit within 15 days of purchase. Product must be new, unused and with original tags attached. FINAL SALE - Ineligible items for return or exchange are:
Refunds for Online Orders:
Once your return is received, inspected and approved or rejected, we will send you an email to notify you.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-7 business days.
Shipping:
We typically ship orders placed before 2pm same day if there are no issues or out of stock items in the order. Orders placed after 2pm are not guaranteed to ship same day. We are not responsible for shipping delays caused by USPS.
Diploma Frames will be shipped Fedex.
Items too big or items that are fragile will be shipped Fedex.
The Matador is not responsible for lost packages. We ship to the address that is provided on an order. Please contact us if your package is lost, and we will contact the shipping carrier to file a claim, but we advise customers to do so too.